CAREER PATHS CALL CENTERS (ESP) TEACHER'S PACK (With T’s Guide & DIGIBOOK APPLIC

Career Call Centers is a new educational resource for call center professionals who want to improve their English communication in a work environment. Incorporating career-specific vocabulary and contexts, each unit offers stepby-step instruction that immerses students in the four key language reading, listening, speaking and writing. Career Call Centers addresses topics including communications equipment, job opportunities, answering calls, tech support and automated systems. The series is organized into three levels of difficulty and offers a minimum of 400 vocabulary terms and phrases. Every unit includes a test of reading comprehension, vocabulary and listening skills and leads students through written and oral production. Included Features A variety of realistic reading passages Career-specific dialogues 45 reading and listening comprehension checks Over 400 vocabulary terms and phrases Guided speaking and writing exercises Complete glossary of terms and phrases The Teacher's book contains a full answer key and audio scripts. The audio CDs contain all recorded material in American English and British English. Books 1-3 of Career Call Centers are rated for the Common European Framework of Reference for Languages at A1, A2 and B1 respectively.